Refund Policy

Refund Policy

We want you to be satisfied with your purchase. Please read our refund policy carefully before ordering.

Made-to-Order Products

All products in this store are made to order. Because each item is produced specifically for you, we do not accept returns or exchanges for reasons of buyer's remorse or change of mind.

Damaged or Defective Items

If your item arrives damaged or with a functional defect, please contact us within 7 days of delivery. Include your order number and photos of the issue. We will repair, replace, or refund the item at our discretion.

Incorrect Items

If you receive the wrong item or color, contact us within 7 days of delivery with your order number and a photo. We will send the correct item or issue a refund.

Shipping Damage

If an item is damaged in transit, please photograph the packaging and item before opening fully, and contact us within 7 days of delivery.

Refund Process

Approved refunds are issued to the original payment method within 5-10 business days.

Contact

To initiate a return or report an issue, contact us at crossplaygaming@protonmail.com with your order number and a description of the problem.